Refund and Returns Policy

Overview

In general, since we are a business that creates custom soft furnishings, we do not generally accept returns. However, because the satisfaction of our clients and a stellar ordering and buying process is our priority, please feel free to contact us at info@cosmofields.com for any queries about your order. We would be delighted to be of assistance.

Refunds
Please contact us at info@cosmofields.com

Exchanges
Please contact us at info@cosmofields.com.

Gifts
We are always delighted to send gifts or packages directly to your clients, however we need to be contacted first info@cosmofields.com and have the order approved as a legitimate gift.

Shipping returns
Please contact us at info@cosmofields.com. Do not return packages to us without first confining the return address with us either via a phone call or email


Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless we have a tracking number.

Need help?

Contact us at info@cosmofields.com for questions related to refunds and returns.

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